overview

Learning Outcomes

Upon completing the training program, participants will be able to:

• Understand Healthcare Quality Concepts & Models.
• Analyse Service Quality Gaps using” SERVQUAL” Model
• Reflect on The Ten Determinate of Quality.
• Differentiate between Quality Management, Quality Assurance &
• Quality Control
• Learn About Patient Safety & Medical Errors
• Exhibit the ability To Quality Improvements Models
• Reflect on Lean & Six Sigma for Quality Improvements
• Apply Performance Improvements Methodology at healthcare facilities.
• Process and ending up with evaluating the outcomes.

Who Should Attend?

This highly practical and interactive course will benefit anyone who needs to be able to apply and maintain high quality of healthcare within the organization, at different managerial or non-managerial levels. The program provides detailed coverage of what are truly essential tools of healthcare quality management, it will be particularly relevant for:

• All healthcare leaders and managers, whether in clinical or administrative roles
• All medical and clinical chairs, chiefs, and heads of departments
• All nurse supervisors and managers and those in allied health professions